Pre-symposium program - Wednesday, 21 November 2018
Venue: Rendezvous Hotel, 328 Flinders St, Melbourne
2:30pm-4:00pm
SNEAK PEEK – VCAT ODR PILOT CASE STUDY
Davies Room
A sneak peek of the Victorian Civil & Administrative Tribunal’s (VCAT) case study of their journey towards implementation of ODR in practice.
The VCAT ODR Pilot case study was a concurrent session at the symposium. Since we expected demand to be high, an additional session was held on Wednesday afternoon.
4:30pm-5:30pm
WELCOME HIGH TEA
Heritage Lounge
Welcome to international speakers and delegates
Introducing newly appointed Sir Zelman Cowen Centre Adjunct Professors & Fellows
Churchill Fellowship Report on ODR by Katarina Palmgren, Court Legal Adviser, Magistrates’ Court of Victoria launch
6:00pm-7:30pm
SYMPOSIUM OPENING & PUBLIC LECTURE
King Edward Ballroom
Welcome to Country Gheran Steel, Boonwurrung Traditional Owner
Formal opening of the symposium Justice Michelle Quigley, President, Victorian Civil and Administrative Tribunal
Compulsory ODR: The Canadian Experience
The Civil Resolution Tribunal is Canada’s first online tribunal.
The Tribunal currently deals with small claims disputes under $5,000, strata property (condominium) disputes, and types of motor vehicle accident claims.
The Civil Resolution Tribunal is a transformational access to justice initiative which operates 24 hours a day, 7 days a week.
Moderator Professor David Weisbrot AM, former President, Australian Law Reform Commission
Speaker Shannon Salter, Chair, Civil Resolution Tribunal, British Columbia, Canada
Commentator Fiona McLeay, Victorian Legal Services Board CEO & Commissioner
7:30pm-8:00pm
REFRESHMENTS & NETWORKING
ODR: The State Of The Art Symposium - Thursday, 22 November 2018
Venue: Rendezvous Hotel, 328 Flinders St, Melbourne
7:30am-9:00am
SYMPOSIUM BREAKFAST
Heritage Lounge
Triage & complaint handling
What are the strengths and limitations of ODR for triage and complaint handling?
Chair Cynthia Gebert, Energy and Water Ombudsman (Victoria)
Panel
Professor Pablo Cortés, Professor of Civil Justice, Leicester Law School
Professor Fernando Esteban de la Rosa, Professor of Private International Law, University of Granada
Ruth Talalla, Ombudsman, Banking & Finance, Australian Financial Complaints Authority
9:00am-9:30am
DELEGATES ARRIVE – REGISTRATION
9:30am-9:40am
WELCOME & OPENING ADDRESS
King Edward Ballroom
MC Professor David Weisbrot AM, former President, Australian Law Reform Commission
9:40am-11:00am
PLENARY
King Edward Ballroom
Around the world in 80 minutes: Expert international panel
What is the state of play of ODR across the world? What lessons can Australia draw from the international experience?
Chair Professor David Weisbrot AM, former President, Australian Law Reform Commission
Panel
Shannon Salter, Chair, Civil Resolution Tribunal, British Columbia
Colin Rule, Former Head of ODR at eBay and PayPal & Vice President of ODR, Tyler Technologies, US
Professor Pablo Cortés, Professor of Civil Justice, Leicester Law School, UK
Professor Xuhui (Michael) Fang, Law Professor at Nanchang University, China
Michael Heron QC, Founder, CODR Limited and former Solicitor-General of New Zealand
Katarina Palmgren, Churchill Fellow & Court Legal Adviser, Magistrates’ Court of Victoria, Australia
11:00am-11:30am
MORNING TEA
11:30am-1:00pm
CONCURRENT SESSION 1A
Thompkins Room
ODR and the Online Courts continuum
ODR is part of a wider spectrum of dispute resolution, including mediation, arbitration and conciliation. When does ODR work? ODR vs Online Courts.
Chair Colin Rule, Former Head of ODR at eBay and PayPal, Vice President of ODR, Tyler Technologies, USA
Panel
Professor Sue Prince, Associate Professor in Law, University of Exeter & Member, UK Civil Justice Council Advisory Group on ODR
Professor Fernando Esteban de la Rosa, Professor of Private International Law, University of Granada
Professor John Zeleznikow, Professor of Information Systems, Victoria University
11:30am-1:00pm
CONCURRENT SESSION 1B
Davies Room
VCAT ODR Pilot – a case study
How do you implement an ODR project? The Victorian Civil & Administrative Tribunal (VCAT) presented a case study of their journey towards implementation of ODR in practice.
This case study highlighted:
- How the skills of a cross-functional, multi-disciplinary team were leveraged to create high-impact outcomes.
- The value of transparent and collaborative stakeholder engagement (both internal and external) in defining the customer experience and then co-designing experiments to test the pilot hypothesis that if VCAT introduces online dispute resolution, then the Victorian community will experience improved access to justice.
- How mindset is everything – ‘learn quickly, learn often’.
- How public-sector organisations can benefit from leveraging the lessons learned from this pilot to achieve long-term, sustainable outcomes for its project and change initiative.
Watch the VCAT ODR Pilot overview video.
Co-chairs
Ian B Lulham, Deputy President and Director, Alternative Dispute Resolution
Carolyn McSporran, Principal Registrar, VCAT
Presenters
11:30am-1:00pm
CONCURRENT SESSION 1C
The Atrium
ODR playground (repeated after lunch)
Speed date ODR providers (with a little help from “critical friends”).
Moderator Professor David Weisbrot AM, former President, Australian Law Reform Commission
Providers
Immediation
Asset Divider
MODRON
Portable
Smartsettle
Tyler Technologies
1:00pm-2:00pm
LUNCH
2:00pm-3:30pm
CONCURRENT SESSION 2A
Thompkins Room
The failures we had to have (and are still having…)
A warts and all examination of ODR. What works, what doesn’t?
Chair Katie Miller, Advocate and commentator on technology and the law & Deputy Commissioner, Independent Broad-based Anti-corruption Commission
Panel
Dr Ernest Thiessen, President of iCan Systems Inc
Graham Ross, Managing Director, ODR Training Ltd
Michael Vanderheide, Chief Executive, Cenitex
Paul O’Connor, Senior Manager, Performance Audit, Victorian Auditor-General’s Office
2:00pm-3:30pm
CONCURRENT SESSION 2B
Davies Room
Accessibility and vulnerability workshop
How can we adopt user-centred design principles to ensure reliability, useability and acceptability? Can ODR be made open for all?
Chair
Professor Kathy Laster, Director, Sir Zelman Cowen Centre
Speakers
Professor Amy Schmitz, Elwood L. Thomas Missouri Endowed Professor of Law, University
of Missouri
Annabelle Butler, Executive Manager, Accessibility at Suncorp Group
Fiona Smith AM, former Chairperson of the Victorian Equal Opportunity and Human Rights Commission
2:00pm-3:30pm
CONCURRENT SESSION 2C
The Atrium
ODR playground (repeat)
Speed date ODR providers (with a little help from “critical friends”).
Moderator Professor David Weisbrot AM, former President, Australian Law Reform Commission
Providers
Asset Divider
Immediation
MODRON
Portable
Smartsettle
Tyler Technologies
3:30pm-4:00pm
AFTERNOON TEA
4:00pm-5:30pm
PLENARY
King Edward Ballroom
Managing change: It’s not you, it’s me
How does a conservative profession such as law deal with major disruption? How do change agents and leaders help people survive and thrive?
Co-chairs
Professor David Weisbrot AM, former President, Australian Law Reform Commission
Professor Kathy Laster, Director, Sir Zelman Cowen Centre
Panel
Katie Miller, Advocate and commentator on technology and the law & Deputy Commissioner,
Independent Broad-based Anti-corruption Commission
Madeline Oldfield, Independent Management Consultant & Director, Resolving Disputes Digitally, VCAT
Michael Heron QC, former Solicitor-General of New Zealand, Founder, CODR Limited
5:30pm-5:35pm
CLOSING