#odrmelbourne @cowencentre

The Online Dispute Resolution (ODR): The State of the Art Symposium was convened by the Sir Zelman Cowen Centre at Victoria University on 21-22 November 2018 in Melbourne.

The symposium brought together policy makers, judicial officers, court and tribunal administrators and complaint handling agencies to:

  • provide an intensive and experiential learning opportunity for strategic decision makers in Australia interested in ODR as a mechanism for improving efficiency and access to justice through technology
  • showcase, and critically review, the variety of ODR approaches and technologies being adopted nationally and internationally
  • create a network of practitioners and policy makers with a specialist interest in developing ODR in Australia.

Delegates had the opportunity to hear from 40 speakers, including 12 leading international experts, to learn about ODR solutions being adopted nationally and across the globe.

Plenary Session 1

Plenary Session 2


Shannon Salter

Shannon Salter

Chair of the Civil Resolution Tribunal, British Columbia

Colin Rule

Colin Rule

Former Head of ODR at eBay and PayPal & Vice President for ODR, Tyler Technologies

Professor Pablo Cortés

Professor Pablo Cortés

Professor of Civil Justice, Chair in Civil Justice

Professor Amy Schmitz

Professor Amy Schmitz

Elwood L. Thomas Missouri Endowed Professor of Law, University of Missouri

ODR: The State of the Art Symposium

The jam-packed program included a number of events and 40 speakers over one and a half days.

The symposium began on Wednesday, 21 November 2018 with the sneak peek of the VCAT ODR Pilot session, followed by High Tea, which included the launch of Katarina Palmgren’s Churchill Fellowship Report on ODR (download a copy here).

Later that evening, the symposium was formally opened by VCAT President, Justice Michelle Quigley QC, before Shannon Salter, Chair of the Civil Resolution Tribunal delivered the public lecture on Compulsory ODR: The Canadian Experience.

A number of delegates started the day bright and early on Thursday, 22 November 2018 for the symposium breakfast on ODR for triage & complaint handling.

For the first plenary session, the symposium went Around the world in 80 minutes, where an expert panel of seven speakers examined the lessons Australia can draw from the international experience.

The rest of the day involved an exciting line-up of concurrent sessions, before the symposium closed with a panel discussion on Managing change: It’s not you, it’s me.

Speakers’ PowerPoints are now available on the Speakers page.


#ODRMelbourne on twitter.com/CowenCentre


A special thank you to symposium sponsors for making this expert gathering possible.

ODR Forum in New Zealand

ODR Forum, Auckland

Innovation and Impact: Online Courts and the Changing Landscapes of Digital Justice

The New Zealand Centre for ICT Law, Auckland University hosted the ODR Forum on 14-15 November 2018.

Tap image for more info

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